How to Return Pet Food

We want you and your furry friends to be completely satisfied with our products. If you’re not happy with your purchase, we offer a straightforward return process to make it right.

When Can I Return Pet Food?

You can return pet food for a full refund if the product meets one of the following conditions:

• The pet food package is unopened
• The pet food is expired

Please ensure the product packaging is intact and has not been opened to qualify for the refund.

How Do I Return Pet Food?

Returning your pet food is easy! Just follow these simple steps:

1. Contact Our Customer Service Team
   Reach out to us within 30 days of your purchase via our customer support email. Please provide your order number and details about the product you wish to return.
2. Receive Return Authorization
   Our team will review your request and send you a Return Authorization (RA) number along with instructions on how to send the product back.
3. Ship the Product Back
   Carefully package the unopened or expired pet food and ship it to the address provided, including your RA number on the package.
4. Refund Processed
   Once we receive and inspect the returned product, we will process your full refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Important Notes

• Opened packages cannot be accepted for return due to safety and quality concerns for all our customers.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a company error (e.g., wrong item shipped or defective product).
• If you have any questions or concerns, don’t hesitate to contact our customer service team—we’re here to help!